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Roles and Responsibilities

To oversee all aspects of Service, Repair & Calibration activities which may include but not limited to:

• • Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the overall improvement of business, processes and work-flow of Service Division.
  • Plan and oversee all service & repair activities. Delegating and directing service tasks, monitoring the progress of current jobs, and managing service team members to ensure the team’s objectives and business goals are met.
  • Prioritize service calls, delegate work/assignments/jobs to team members in compliance with customer SLA & TAT.
  • Provide/conduct training sessions for service engineers.
  • Collaborating with service engineers to identify and fix technical problems.
  • Ensures service and repair work is completed safely, effectively, and in a timely manner.
  • Ensure efficient repair schedules and review repair cost estimates.
  • Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
  • Develop marketing strategies (pricing, advertising, service offers, service camps) and pitching services to the customers.
  • Delivery/Execution of the assignments with highest quality standard within defined time line.
  • Timely billing and ensuring timely realization of receivables.
  • Control and monitor inventory.
  • Customer satisfaction management.
  • Work within the framework of Savitri Groups corporate plan as directed by the Management.
  • Contribute to the overall development of Savitri Group and its activities.
  • Maintain and develop systems, procedures and records in line with the organizations policies and objectives.
  • Ensure necessary records are maintained that can readily provide current, accurate and accessible information.
  • Ensure health and safety policies are complied with.

All you need is.

• • 2+ years of experience with relevant work experience preferably from Telecommunication industry.
  • Hands on experience in support, testing and customer management.
  • Should be well versed with SAP/ERP.
  • Is able to work independently and set priorities – demonstrating excellent organizing, planning and problem solving skills.
  • Basic understanding of the end to end incident management life cycle.
  • Has excellent analytical skills and is able to present an analysis in a clear and concise way to key stakeholders.
  • Has the necessary agile mindset cooperative skills to get things done.
  • Strong client-facing, presentation & teamwork skills.
  • Proficient in MS Office (Outlook, Word, Excel, Power Point)

Perks and Benefits

Best in the industry.

Employment Type: – Full Time, Permanent.
Education: – B.Tech/B.E. in Electronics/Telecommunication, Any Graduate, B.Sc in Electronics, Diploma in Electronics/Telecommunication.
Key Skills: – Customer Support, Coordination, Service Coordination, Customer Complaints, Service & Repair.

Contact Us:

101-110A, Somdutt Chamber-I, Bhikaji Cama Place,
New Delhi – 110066
Email: [email protected]
Phone: +91-11-26103358, +91-11-26700500