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Test Engineer (Telecom)

Savitri Telecom Services

Roles and Responsibilities

Candidate will be responsible to provide testing support/customer support for PAW and PT product line which will include the following job responsibilities:

    • Provide high quality remote technical support for wireless protocol products, primarily the RA platform, LTS Platform and GNSS product line.
    • Manage customers’ technical issues, analyze logs and work with internal teams (e.g. R&D and Product Management) to deliver solutions.
    • Work closely with the development team to prioritize bug fixes and new features, review documentation and monitor release schedules.
    • Utilize a range of methods to efficiently solve customer issues, including e-mail, telephone, and remote access sessions to customer systems.
    • Assist senior support engineers in handling support for key customers in the area, including support for multiple products, regular onsite support visits, interacting with local sales engineers and reporting on customer requirements and schedules.
    • Work as a part of a collaborative cross-regional protocol support team for sharing knowledge, providing feedback in team meetings and giving input to weekly and weekly-n-monthly status reports.

All you need is.

    • 2-4 years’ experience in the related/telecommunication field.
    • Required Qualification-BE/B Tech (EC/Telecommunication).
    • Good working knowledge of 3GPP 3G/4G protocols (L2/L3).
    • Basic understanding of network monitoring concepts and management tools.
    • CCNA/ CCNP and mobile device testing will be an added advantage.
    • Basic Hardware Troubleshooting skill.

Perks and Benefits

Best in the industry.

Employment Type: – Full Time, Permanent
Education: – B.Tech/B.E. in Electronics/Telecommunication
Key Skills: – Excellent communication skills, Focus on customer satisfaction, Methodical problem solving skills, Strong analytical skills and able to collate and interpret data from various sources, Ability to assess and prioritize faults and respond or escalate accordingly, Good organizational skills e.g. time management and balancing priorities.

Contact Us:

101-110A, Somdutt Chamber-I, Bhikaji Cama Place,
New Delhi – 110066
Email: [email protected]
Phone: +91-11-26103358, +91-11-26700500